Privacy Policy
This privacy policy explains our policy
regarding the collection, use, disclosure and
transfer of your information by Sambhaav Media
Limited and/or its subsidiary(ies) and/or
affiliate(s) (collectively referred to as the
“Company”), which operates various websites and
other services including but not limited to
delivery of information and content via any
mobile or internet connected device or otherwise
(collectively the "Services"). This privacy
policy forms part and parcel of the Terms of Use
for the Services. Capitalized terms which have
been used here but are undefined shall have the
same meaning as attributed to them in the Terms
of Use.
As we update, improve and expand the Services,
this policy may change, so please refer back to
it periodically. By accessing the Company
website or this Application or otherwise using
the Services, you consent to collection,
storage, and use of the personal information you
provide (including any changes thereto as
provided by you) for any of the services that we
offer.
The Company respects the privacy of the users of
the Services and is committed to reasonably
protect it in all respects. The information
about the user as collected by the Company is:
(a) information supplied by users and (b)
information automatically tracked while
navigation (c) information collected from any
other source (collectively referred to as
Information).
1. INFORMATION RECEIVED, COLLECTED AND STORED BY
THE COMPANY
A. INFORMATION SUPPLIED BY USERS
• REGISTRATION DATA:
When you register on the website, Application
and for the Service, we ask that you provide
basic contact Information such as your name,
sex, age, address, pin code, contact number,
occupation, interests and email address etc.
When you register using your other accounts like
on Facebook, Twitter, Gmail etc. we shall
retrieve Information from such account to
continue to interact with you and to continue
providing the Services.
• Subscription or paid service data:
When you chose any subscription or paid service,
we or our payment gateway provider may collect
your purchase, address or billing information,
including your credit card number and expiration
date etc. However when you order using an in-app
purchase option, same are handled by such
platform providers. The subscriptions or paid
Services may be on auto renewal mode unless
cancelled. If at any point you do not wish to
auto-renew your subscription, you may cancel
your subscription before the end of the
subscription term.
•Voluntary information:
We may collect additional information at other
times, including but not limited to, when you
provide feedback, change your content or email
preferences, respond to a survey or communicate
with us.
B.INFORMATION AUTOMATICALLY COLLECTED/ TRACKED
WHILE NAVIGATION
•Cookies
To improve the responsiveness of the
“Application” for our users, we may use
"cookies", or similar electronic tools to
collect information to assign each visitor a
unique, random number as a User Identification
(User ID) to understand the user's individual
interests using the identified computer. Unless
you voluntarily identify yourself (through
registration, for example), we will have no way
of knowing who you are, even if we assign a
cookie to your computer. The only personal
information a cookie can contain is information
you supply. A cookie cannot read data off your
hard drive. Our advertisers may also assign
their own cookies to your browser (if you click
on their ads), a process that we do not control.
We receive and store certain types of
information whenever you interact with us via
website, Application or Service though your
computer/laptop/netbook or
mobile/tablet/pad/handheld device etc.
• Log File Information
We automatically collect limited information
about your computer's connection to the
Internet, mobile number, including your IP
address, when you visit our site, application or
service. Your IP address is a number that lets
computers attached to the Internet know where to
send you data -- such as the pages you view. We
automatically receive and log information from
your browser, including your IP address, your
computer's name, your operating system, browser
type and version, CPU speed, and connection
speed. We may also collect log information from
your device, including your location, IP
address, your device’s name, device’s serial
number or unique identification number (e.g..UDiD
on your iOS device), your device operating
system, browser type and version, CPU speed, and
connection speed etc.
• Clear GIFs
We may use "clear GIFs" (Web Beacons) to track
the online usage patterns of our users in an
anonymous manner, without personally identifying
the user. We may also use clear GIFs in
HTML-based emails sent to our users to track
which emails are opened by recipients. We use
this information to inter-alia deliver our web
pages to you upon request, to tailor our Site,
Application or Service to the interests of our
users, to measure traffic within our Application
to improve the Application quality,
functionality and interactivity and let
advertisers know the geographic locations from
where our visitors come.
• Information from other Sources:
We may receive information about you from other
sources, add it to our account information and
treat it in accordance with this policy. If you
provide information to the platform provider or
other partner, whom we provide services, your
account information and order information may be
passed on to us. We may obtain updated contact
information from third parties in order to
correct our records and fulfill the Services or
to communicate with you.
• Demographic and purchase information:
We may reference other sources of demographic
and other information in order to provide you
with more targeted communications and
promotions. We use Google Analytics, among
others, to track the user behavior on our
website. Google Analytics specifically has been
enable to support display advertising towards
helping us gain understanding of our users'
Demographics and Interests. The reports are
anonymous and cannot be associated with any
individual personally identifiable information
that you may have shared with us. You can
opt-out of Google Analytics for Display
Advertising and customize Google Display Network
ads using the Ads Settings options provided by
Google.
2. LINKS TO THIRD PARTY SITES / AD-SERVERS
The Application may include links to other
websites or applications. Such websites or
applications are governed by their respective
privacy policies, which are beyond our control.
Once you leave our servers (you can tell where
you are by checking the URL in the location bar
on your browser), use of any information you
provide is governed by the privacy policy of the
operator of the application, you are visiting.
That policy may differ from ours. If you can't
find the privacy policy of any of these sites
via a link from the application's homepage, you
should contact the application owners directly
for more information.
When we present information to our advertisers
-- to help them understand our audience and
confirm the value of advertising on our websites
or Applications -- it is usually in the form of
aggregated statistics on traffic to various
pages / content within our websites or
Applications. We may use third-party advertising
companies to serve ads when you visit our
websites or Applications. These companies may
use information (not including your name,
address, email address or telephone number or
other personally identifiable information) about
your visits to this and other websites or
application, in order to provide advertisements
about goods and services of interest to you.
3. INFORMATION USE BY THE COMPANY
The Information as supplied by the users enables
us to improve the Services and provide you the
most user-friendly experience. In some
cases/provision of certain service(s) or
utility(ies), we may require your contact
address as well. All required information is
service dependent and the Company may use the
above said user Information to, maintain,
protect, and improve the Services (including
advertising on the “Application”) and for
developing new services. We may also use your
email address or other personally identifiable
information to send commercial or marketing
messages without your consent [with an option to
subscribe / unsubscribe (where feasible)]. We
may, however, use your email address without
further consent for non-marketing or
administrative purposes (such as notifying you
of major changes, for customer service purposes,
billing, etc.). Any personally identifiable
information provided by you will not be
considered as sensitive if it is freely
available and / or accessible in the public
domain like any comments, messages, blogs,
scribbles available on social platforms like
facebook, twitter etc. Any
posted/uploaded/conveyed/communicated by users
on the public sections of the “Application”
becomes published content and is not considered
personally identifiable information subject to
this Privacy Policy.
In case you choose to decline to submit
personally identifiable information on the
Application, we may not be able to provide
certain services on the Application to you. We
will make reasonable efforts to notify you of
the same at the time of opening your account. In
any case, we will not be liable and or
responsible for the denial of certain services
to you for lack of you providing the necessary
personal information.
When you register with the Application or
Services, we contact you from time to time about
updation of your personal information to provide
the users such features that we believe may
benefit / interest you.
4. INFORMATION SHARING
The Company shares your information with any
third party without obtaining the prior consent
of the User in the following limited
circumstances:
a) When it is requested or required by law or by
any court or governmental agency or authority to
disclose, for the purpose of verification of
identity, or for the prevention, detection,
investigation including cyber incidents, or for
prosecution and punishment of offences. These
disclosures are made in good faith and belief
that such disclosure is reasonably necessary for
enforcing these Terms or for complying with the
applicable laws and regulations.
b) The Company proposes to share such
information within its group companies and
officers and employees of such group companies
for the purpose of processing personal
information on its behalf. We also ensure that
these recipients of such information agree to
process such information based on our
instructions and in compliance with this Privacy
Policy and any other appropriate confidentiality
and security measures.
c) The Company may present information to our
advertisers - to help them understand our
audience and confirm the value of advertising on
our websites or Applications – however it is
usually in the form of aggregated statistics on
traffic to various pages within our site.
d) The Company may share your information
regarding your activities on websites or
Applications with third party social websites to
populate your social wall that is visible to
other people however you will have an option to
set your privacy settings, where you can decide
what you would like to share or not to share
with others.
5. ACCESSING AND UPDATING PERSONAL INFORMATION
When you use the Services Site (or any of its
sub sites), we make good faith efforts to
provide you, as and when requested by you, with
access to your personal information and shall
further ensure that any personal information or
sensitive personal data or information found to
be inaccurate or deficient shall be corrected or
amended as feasible, subject to any requirement
for such personal information or sensitive
personal data or information to be retained by
law or for legitimate business purposes. We ask
individual users to identify themselves and the
information requested to be accessed, corrected
or removed before processing such requests, and
we may decline to process requests that are
unreasonably repetitive or systematic, require
disproportionate technical effort, jeopardize
the privacy of others, or would be extremely
impractical (for instance, requests concerning
information residing on backup tapes), or for
which access is not otherwise required. In any
case, where we provide information access and
correction, we perform this service free of
charge, except if doing so would require a
disproportionate effort. Because of the way we
maintain certain services, after you delete your
information, residual copies may take a period
of time before they are deleted from our active
servers and may remain in our backup systems.
6. INFORMATION SECURITY
We take appropriate security measures to protect
against unauthorized access to or unauthorized
alteration, disclosure or destruction of data.
These include internal reviews of our data
collection, storage and processing practices and
security measures, including appropriate
encryption and physical security measures to
guard against unauthorized access to systems
where we store personal data. All information
gathered on SML is securely stored within the
Company controlled database. The database is
stored on servers secured behind a firewall;
access to the servers is password-protected and
is strictly limited. However, as effective as
our security measures are, no security system is
impenetrable. We cannot guarantee the security
of our database, nor can we guarantee that
information you supply will not be intercepted
while being transmitted to us over the Internet.
And, of course, any information you include in a
posting to the discussion areas is available to
anyone with Internet access.
We use third-party advertising companies to
serve ads when you visit or use our website,
mobile application or services. These companies
may use information (not including your name,
address, email address or telephone number)
about your visits or use to particular website,
mobile application or services, in order to
provide advertisements about goods and services
of interest to you.
Although enough care has been taken for
protecting the payment gateway, we shall not be
accountable for any internet banking fraud,
credit card / debit card fraud, skimming,
phishing, and any other online fraud, hacking of
passwords etc. Users are advised to take utmost
care while using their password.
7. UPDATES / CHANGES
The internet is an ever evolving medium. We may
alter our privacy policy from time to time to
incorporate necessary changes in technology,
applicable law or any other variant. In any
case, we reserve the right to change (at any
point of time) the terms of this Privacy Policy
or the Terms of Use. Any changes we make will be
effective immediately on notice, which we may
give by posting the new policy on the
“Application”. Your use of the Application or
Services after such notice will be deemed
acceptance of such changes. We may also make
reasonable efforts to inform you via electronic
mail. In any case, you are advised to review
this Privacy Policy periodically on the
“Application”) to ensure that you are aware of
the latest version.
8. QUESTIONS / GRIEVANCE REDRESSAL
Redressal Mechanism:
Any complaints, abuse or concerns with regards
to the processing of information provided by you
or breach of these terms shall be immediately
informed to the designated Grievance Officer as
mentioned below via email at ashish@sambhaav.comor
in writing to
Mr. Ashish Vaishnav,
Grievance Officer
(SML)
Sambhaav Media Ltd
“Sambhaav House”
Opp: Chief Justices Bungalow,
Bodakdev,Ahmedabad-380015,India
Ph: 079-26873914-17
We request you to please provide the following
information in your complaint:-
a) Identification of the information provided by
you;
b) Clear statement as to whether the information
is personal information or sensitive personal
information;
c) Your address, telephone number or e-mail
address;
d) A statement that you have a good-faith
belief that the information has been processed
incorrectly or disclosed without authorization,
as the case may be;
e) A statement, under penalty of perjury, that
the information in the notice is accurate, and
that the information being complained about
belongs to you;
f) You may also contact us in case you
have any questions / suggestions about the
Privacy Policy using the contact information
mentioned above.
The company shall not be responsible for any
communication, if addressed, to any
non-designated person in this regard.
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